Nowadays, people like to stream their favorite movies or videos directly from the internet. They do not want to pay those hefty amounts of subscription charges every month, so they always seek out the alternative ways to watch more affordable TV. And Roku is one of the best streaming devices than other which are available in the marketplace. Durability and quality-rich video display are the two main reasons why people love this device so much. Additionally, this streaming device allows you to watch thousands of channels (free or paid) of your choice. As this streaming device is made up of hardware and software parts, therefore, there is a huge chance of facing the technical faults. In that case, it is wise to take Roku customer tech support help.
The Roku support team will help to resolve all the encounter faults such as internet connectivity, download fail, unable to load the page or book, driver issues, setup and installation issue, but the most frustrating is screen freezing issue. Just imagine you are watching your favorite TV series and in between an interesting scene your Roku screen freeze. I understand how frustrating that situation was. To get rid of such Roku error, we are going to discuss some troubleshooting ways to fix the Roku freezing issue. There are two ways to fix this issue: Soft Reset and Hard Reset.
Before moving on the methods of Soft and Hard Reset, let’s discuss first, when should you reset Roku?
Roku is embellished with the number of qualities like compactness, it replaces the cable TV and it is as little as you can place it on your palm. It streams movies, TV shows, videos, through the channels like HBO GO, Netflix, Amazon Prime, Hulu, Vudu, YouTube, etc. But, like every other device, Roku too has some drawbacks. It suddenly hangs and when such situation occurs, you need to reset your device.
Roku Soft Reset 1:
Step1: On the back of the Roku device you will find a Reset button which is located above the power port.
Step2: Press the Reset button by using the paper clip and keep hold it for one second.
Your device is reset successfully. If not, then press the Reset button for few seconds and then releases it after you will show a light blink on the front side of the device.
Roku Soft Reset 2:
You can also do the soft reset by using the remote control:
Step1: 5 times press the Home button.
Step2: Press Up 1 time.
Step3: 2 times press rewind.
Step4: 2 times press fast forward.
Roku Hard Reset
If after doing the soft reset you are still getting the same Roku error then you are left with the only option i.e. Hard Reset. This process will remove all the data and reset it to the factory default settings.
Step1: Unplug all the cables from the Roku device except power cable.
Step2: Press the Reset button for about 15 seconds.
Step3: Hold the Reset button and remove the power cord from the back side of the device.
Step4: After sometime release the Reset button and plug all cords back into the device.
Step5: The device now takes you to the setup process again.
Step6: Accomplish the hard reset by selecting Settings> Factory Reset> Click Yes.
After successfully completed all the steps, you Roku device should be functional again.
These two ways will assuredly solve the Roku freezing issue. If you still face the same issue, then it’s the time to consider the help & support from the experienced team of Roku Support Service.
